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We constantly strive to provide you with personalized expert advice to support your business development efforts so that you can meet the needs and concerns of your clients.

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We are only a phone call away, we can quickly provide you with the help you need.

1-800-901-0172

Monday to Friday, from 8 a.m. to 8 p.m EST

Submit your general inquiries to the following address:

pbs@nbc.ca

Our team

Regulatory Information

Doing business with a bank means having to comply with regulations often stricter than the ones that are governing many other sectors of our economy. In the end, National Bank's compliance with these regulations are in your clients' best interests, even if this implies a certain rigidity in our work processes. Rest assured that we are doing our best to simplify the business relationship that unites all of us: the Bank, you and your clients.

Below is some important information to understand regarding our compliance with regulations. If you have any questions, please do not hesitate to contact one of the advisors at our Advisor Distribution Banking Center.

Identification of each Applicant and Guarantor

The “Proceeds of Crime (Money Laundering) and Terrorist Financing Act” (the Act) requires financial institutions to meet certain standards for identifying applicants wishing to open an account or benefit from a financial service.

In the presence of the individual to be identified

In order to establish an applicant’s identity, the Advisor must obtain two original identity documents from the individual to be identified. The description of these identity documents must be written in the appropriate section of the credit application.

The identity documents used to identify the applicants must be legible, valid and unexpired originals in good condition. Photocopies are not acceptable.

Please refer to one of our advisors to obtain the most recent list of identity documents for identification purposes.

Third-Party Determination

It is required to determine if the requested product is to be on behalf of a person other than the applicants. When it is the case, it must be indicated in the proper section of the credit application and “Third party information appendix” (form 25536) must be completed and signed. This information is meant to allow the Bank, in accordance with the law, to determine if the Applicants open the account for their own financial activities or the financial activities of another person or entity.

Financial Consumer Agency of Canada (FCAC) Regulation

According to a new regulation from the Financial Consumer Agency of Canada (FCAC), which has been in effect since January 1st 2008, co-borrowers will be entitled to receive all regulatory information, including account statements.

Should that option be selected, the co-borrowers will receive the following:

  • Welcome letter
  • Cost of borrowing disclosure statement under Section 450 of the Bank Act
  • Account statements
  • Cost of Borrowing Disclosure Statement under Section 450 of the Bank Act

It is now required to provide to the applicant the Cost of Borrowing Disclosure Statement under Section 450 of the Bank Act at the time the credit application is completed and signed. This statement ensures the applicant is aware of all the costs related to the loan prior to entering into the loan agreement contained in the Credit Application.

Applicants are not required to sign the Cost of Borrowing Disclosure Statement, nor is National Bank to receive a completed copy for their files. It is only mandatory for the applicants to retain the statement with their copy of the application and all other related documents. Note: The disclosure statement is a separate document from the credit application. The first section relates to the type of credit product and the clients. The second section is the Information box and the third section is the Cost of Borrowing Disclosure Statement.

CRS-FATCA 

CRS-FATCA refers to the Common Reporting Standard (CRS), an international standard, and to the Foreign Account Tax Compliance Act(FATCA), an American law, whose principles have been integrated into the Canadian Income Tax Act since July 1st, 2017.

The objective of these regulatory obligations is to fight tax evasion. To do this, financial institutions, including the National Bank, its subsidiaries and foreign centers must collect and report to the Canada Revenue Agency (CRA) certain information with respect to accounts they hold where the account holders are foreign residents for tax purposes. This reporting is done on an annual basis and the information collected must be constantly kept up to date in case of changes.

For additional information, consult the CRA website under Enhanced financial account information reporting.